Shipping / Return Policies

DOMESTIC SHIPPING

ORDERS ARE SHIPPED WITHIN 24 HOURS FROM OUR VARIOUS WAREHOUSE LOCATIONS DEPENDING ON YOUR LOCATION (EXCLUDING WEEKENDS AND HOLIDAYS).

WE SHIP VIA DHL AND UPS. WE OFFER FREE SHIPPING IN THE CONTINENTAL U.S, AND ON ORDERS OVER $500 FOR INTERNATIONAL ORDERS. PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, AS ONCE A PACKAGE HAS BEEN DELIVERED TO THE CORRECT LOCATION WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

FOR ANY SPECIAL / URGENT REQUESTS, OR TO ENQUIRE ABOUT ADDITIONAL SAME-DAY MESSENGER SERVICES, PLEASE CONTACT STUDIO@EVEWORLD.CO

EVE WORLD WILL BE CLOSED ON MEMORIAL DAY, JULY 4TH, LABOR DAY, THANKSGIVING DAY, CHRISTMAS EVE, CHRISTMAS DAY, AND NEW YEAR'S EVE. 

INTERNATIONAL SHIPPING

WE TRY OUR BEST TO SHIP ALL PACKAGES WITHIN 48 HOURS OF RECEIPT OF THE ORDER FROM OUR LOS ANGELES WAREHOUSE LOCATION (EXCLUDING WEEKENDS AND HOLIDAYS). YOUR ORDER WILL BE SHIPPED PENDING ITEM AVAILABILITY AND ORDER VOLUME. WE SHIP VIA DHL, UPS OR USPS.  CUSTOMS DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER.  PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION. WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IN THE EVENT THAT A PACKAGE IS REFUSED OR UNDELIVERABLE DUE TO INACCURATE INFORMATION, EVE DENIM WILL INSTRUCT THE CARRIER TO RETURN THE PACKAGE TO OUR CORPORATE OFFICES AND ADDITIONAL COSTS IN THE FORM OF DUTIES, TAXES, AND RETURN FREIGHT WILL BE THE RESPONSIBILITY OF THE CUSTOMER.

A TRACKING # WILL BE SENT ONCE SHIPPING LABEL IS CREATED FOR CUSTOMER TO TRACK THEIR PACKAGE.

DOMESTIC RETURN POLICY

DO NOT SEND ANY PRODUCT BACK WITHOUT REQUESTING A RETURN AUTHORIZATION FIRST- WITHIN 3 DAYS OF THE RECEIPT OF  YOUR ORDER WITH THE EXCEPTION OF SALE AND DISCOUNTED ITEMS (PROMO OR GIFT CARD CODE USED), WHICH ARE FINAL SALE/ NO RETURNS.  IF YOU WOULD LIKE TO EXCHANGE AN ITEM, PLEASE RETURN THE ORIGINAL ITEM FOR A FULL REFUND (LESS ORIGINAL SHIPPING COST) AND PLACE A NEW ORDER.  TO COMPLETE A RETURN, PLEASE FOLLOW THE STEPS BELOW:  

◦ PLEASE CONTACT STUDIO@EVEWORLD.CO TO REQUEST A RETURN.

◦ WITHIN 7-10 DAYS OF OUR RECEIPT OF YOUR RETURN, YOU WILL RECEIVE AN EMAIL THAT YOUR RETURN WAS PROCESSED. YOUR REFUND WILL BE CREDITED TO THE SAME CARD USED TO MAKE THE ORIGINAL PURCHASE. REFUNDS ARE FOR PRODUCT ONLY AND DO NOT INCLUDE INITIAL SHIPPING COST. PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR THE BANK TO POST THE REFUND TO YOUR ACCOUNT.

POSTAGE WILL BE COVERED BY EVE DENIM FOR UP TO 2 RETURNS PER CUSTOMER. 

A 15% RESTOCKING FEE WILL BE CHARGED ON RETURNS OVER $500.00

*PLEASE NOTE ONCE RA HAS BEEN ISSUED, ITEM(S) MUST BE MAILED BACK WITHIN 3 DAYS.

INTERNATIONAL RETURN POLICY 

WE OFFER RETURNS FOR UNWORN ITEMS IN NEW CONDITION WITH ORIGINAL TAGS ATTACHED. WE MUST RECEIVE YOUR RETURN WITHIN 30 DAYS FROM THE DATE YOU ORIGINALLY RECEIVED YOUR ORDER. WE WILL NOT BE RESPONSIBLE FOR RETURN SHIPMENTS THAT ARE LOST IN TRANSIT, SO PLEASE MAKE SURE THAT YOU OBTAIN TRACKING INFO FOR YOUR RETURN AND INSURE YOU PACKAGE APPROPRIATELY.

CUSTOMER PAYS FOR AND ARRANGES ALL INTERNATIONAL RETURN SHIPPING.

EVE WORLD IS UNABLE TO REFUND ANY DUTIES AND TAXES PAID. YOU CAN PURSUE A REFUND OF DUTIES WITH YOUR LOCAL TAX AGENCIES.

EXCHANGE POLICY 

WE DO NOT CURRENTLY OFFER EXCHANGES. IF YOU WOULD LIKE TO EXCHANGE AN ITEM, PLEASE RETURN THE ORIGINAL ITEM FOR A FULL REFUND AND PLACE A NEW ORDER.

GIFT RETURN POLICY 

WE ARE HAPPY TO MAKE RETURN ARRANGEMENTS FOR ANY ITEM RECEIVED AS A GIFT, PROVIDED IT WAS NOT A FINAL SALE ITEM. WE DO NOT OFFER REFUNDS FOR ITEMS RECEIVED AS GIFTS.

TO MAKE ARRANGEMENTS TO RETURN ITEMS RECEIVED AS A GIFT, PLEASE CONTACT EVE DENIM CUSTOMER CARE AT STUDIO@EVEWORLD.CO

PRE-ORDERS

ALL PURCHASES MADE ON OUR SITE, WHETHER THEY ARE FOR IN-STOCK ITEMS OR PRE-ORDER ITEMS, ARE CHARGED AT THE TIME OF PURCHASE. EXPECTED PRE-ORDER SHIP DATES ARE LISTED ON THEIR PRODUCT PAGES, AND CAN BE FOUND BY GOING TO THE PAGE OF THE ITEM YOU’VE PRE-ORDERED AND SELECTING YOUR SIZE. THE EXPECTED SHIP DATE WILL THEN SHOW UP RIGHT BENEATH THE PRE-ORDER BUTTON.

IF YOU PRE-ORDERED AN ITEM AND IT’S NOW SHOWING AS IN STOCK, THAT MEANS IT JUST ARRIVED AT OUR WAREHOUSE AND OUR TEAM IS WORKING AS FAST AS THEY CAN TO PACK AND SHIP YOUR ORDERS. PREORDERS ARE SENT OUT IN THE ORDER IN WHICH THEY WERE RECEIVED, AND YOU CAN EXPECT TO RECEIVE A SHIPPING NOTIFICATION AS SOON AS YOUR PACKAGE IS ON THE WAY. 

STORE CREDITS & GIFT CARDS

IF YOU ARE ISSUED A STORE CREDIT OR RECEIVE A GIFT CARD, PLEASE NOTE THAT BOTH ARE ONLY APPLICABLE TOWARDS FULL PRICED ITEMS AND WILL NOT BE HONORED DURING SALES.

LEGAL & PRIVACY

PRIVACY POLICY EVE WORLD (“THE SITE,” “WE,” “US,” OR “OUR”) COLLECTS CUSTOMER INFORMATION IN AN EFFORT TO ENHANCE YOUR SHOPPING EXPERIENCE. THIS INFORMATION ALLOWS US TO COMMUNICATE WITH OUR CUSTOMERS ABOUT PRODUCTS, PROMOTIONS, EVENTS, AND SERVICES IN A PERSONALIZED WAY. THE PRIVACY POLICY (THE “PRIVACY POLICY”) DESCRIBED BELOW COVERS THE ENTIRE EVE DENIM WEBSITE (“THE SITE,” “WE,” “US,” OR “OUR”) AND INFORMATION COLLECTED AT OUR POINT OF SALE LOCATIONS. PHRASES SUCH AS “YOU,” “YOUR” AND OTHER SIMILAR EXPRESSIONS REFER TO OUR CUSTOMERS, OR THE SPECIFIC USERS OF THIS SITE. BY VISITING AND USING THE SITE, YOU ACCEPT THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. EVE DENIM WILL NEVER RENT OR SELL YOUR E-MAIL ADDRESS. WE DO NOT STORE OR SHARE CREDIT CARD INFORMATION WITH THIRD PARTIES EXCEPT FOR THE PURPOSE OF PROCESSING YOUR ORDER PAYMENT AND AS REQUIRED BY LAW. IF FOR ANY REASON YOU CHOOSE TO ACCESS A THIRD PARTY WEBSITE LINKED TO OUR SITE, YOU DO SO AT YOUR OWN RISK. WE ARE NOT HELD RESPONSIBLE FOR HOW THESE OUTSIDE PARTIES COLLECT, USE, PROTECT OR DISCLOSE THE INFORMATION YOU PROVIDE THEM. WHAT INFORMATION WE COLLECT: EXAMPLES INCLUDE: CONTACT INFORMATION, SUCH AS YOUR NAME ADDRESS, PHONE NUMBER, OR EMAIL ADDRESS; PURCHASE INFORMATION, BILLING AND SHIPPING ADDRESS, AND CONTACT INFORMATION (SUCH AS FOR RECEIPTS OR ORDER UPDATES); PREFERENCE INFORMATION, SUCH AS YOUR CONTACT AND MARKETING PREFERENCES, AND BRAND AND MERCHANDISE INTERESTS; PROFILE AND ACCOUNT INFORMATION, WHICH MAY INCLUDE CONTACT, PURCHASE, AND PREFERENCE INFORMATION AS WELL AS YOUR ACCOUNT PASSWORD, INFORMATION ABOUT WISH LIST ITEMS, ITEMS IN YOUR ONLINE SHOPPING CART OR SAVED FOR FUTURE PURCHASES; DEMOGRAPHIC INFORMATION, WHICH MAY INCLUDE AGE OR BIRTHDATE, GENDER, ZIP CODE, AND OTHER INFORMATION ABOUT YOU; LOCATION INFORMATION OF YOUR DEVICE THAT YOU USE WHILE ACCESSING OUR WEBSITE, IF YOUR DEVICE SETTING ALLOWS US TO COLLECT LOCATION INFORMATION; AND DEVICE AND BROWSING INFORMATION, INCLUDING INFORMATION ABOUT YOUR PHONE, TABLET, COMPUTER, OR DEVICE, AND ONLINE BROWSING ACTIVITY (COLLECTIVELY, “AUTOMATICALLY COLLECTED INFORMATION”). AUTOMATICALLY COLLECTED INFORMATION MAY INCLUDE IP ADDRESS, UNIQUE DEVICE IDENTIFIERS, COOKIE IDENTIFIERS, DEVICE AND BROWSER SETTING AND INFORMATION, AND INTERNET SERVICE PROVIDER INFORMATION. AUTOMATICALLY COLLECTED INFORMATION ALSO MAY INCLUDE INFORMATION ABOUT WHEN AND HOW YOU ACCESS AND USE OUR WEBSITE OR MOBILE SITE, SUCH AS THE DATE AND TIME
OF YOUR VISIT OR, THE WEBSITES YOU VISIT BEFORE COMING TO OUR WEBSITE, HOW YOU NAVIGATE AND WHAT YOU SEARCH FOR WHEN USING OUR WEBSITE AND MOBILE SITE, THE WEBSITE PAGES AND ITEMS YOU VIEW USING OUR WEBSITE AND MOBILE SITE, AND THE ITEMS YOU PURCHASE HOW WE COLLECT INFORMATION: INFORMATION YOU PROVIDE, SUCH AS WHEN YOU MAKE A PURCHASE, INTERACT WITH WEBSITE, CONTACT US, REGISTER YOUR ONLINE ACCOUNT, ENGAGE IN PROMOTIONAL ACTIVITY, SIGN UP FOR EMAILS OR MARKETING; FROM SOCIAL MEDIA PLATFORMS AND NETWORKS THAT YOU USE IN CONNECTION WITH OUR WEBSITE, OR THAT SHARE OR ALLOW YOU TO SHARE INFORMATION WITH US, SUCH AS FACEBOOK, TWITTER, PINTEREST, AND INSTAGRAM. WE WILL COLLECT THE INFORMATION THAT YOU SHARE WITH US, OR THAT THOSE SOCIAL MEDIA PLATFORMS OR NETWORKS SHARE WITH US. FOR MORE INFORMATION ABOUT SOCIAL MEDIA PLATFORM AND NETWORK PRIVACY PRACTICES, PLEASE REVIEW THE PRIVACY POLICIES AND SETTINGS OF THE SOCIAL MEDIA PLATFORMS AND NETWORKS THAT YOU USE; USING COOKIES AND AUTOMATIC COLLECTION METHODS. FOR EXAMPLE, WE AND THIRD PARTIES WE WORK WITH MAY COLLECT INFORMATION FROM THE COMPUTER, TABLET, PHONE, OR OTHER DEVICE THAT YOU USE TO ACCESS OUR WEBSITE; OR THAT YOU USE TO OPEN AN EMAIL OR CLICK ON AN ADVERTISEMENT FROM US. THIS COLLECTION INCLUDES AUTOMATICALLY COLLECTED INFORMATION, AND GENERALLY DOES NOT INCLUDE PERSONAL INFORMATION UNLESS YOU PROVIDE IT THROUGH OUR WEBSITE OR YOU CHOOSE TO SHARE IT WITH US. WE USE THE INFORMATION THAT WE COLLECT TO IMPROVE YOUR SHOPPING EXPERIENCE WITH US. WE MAY USE THE INFORMATION TO: PROVIDE YOU WITH PRODUCTS AND SERVICES, SUCH AS TO: FULFILL YOUR ORDERS AND PROCESS YOUR PAYMENTS; PROVIDE YOU WITH PRODUCTS AND SERVICES THAT WE THINK YOU WILL LIKE; TO RESPOND TO YOU SUCH AS WHEN YOU: PLACE AN ORDER; MAKE A REQUEST OR INQUIRY; FOR PERSONALIZATION OF YOUR EXPERIENCE WITH US, INCLUDING TO: REMEMBER YOUR INTERESTS AND PREFERENCES, CUSTOMIZE THE PRODUCTS AND SERVICES WE SHARE WITH YOU; FOR MARKETING AND ADVERTISING, SUCH AS TO: SEND YOU MARKETING AND ADVERTISING COMMUNICATIONS; FOR LEGAL AND SAFETY PURPOSES SUCH AS TO: DEFEND OR PROTECT US, OUR CUSTOMERS, YOU, OR THIRD PARTIES, FROM HARM OR IN LEGAL PROCEEDINGS; PROTECT OUR RIGHTS; PROTECT OUR SECURITY AND THE SECURITY OF OUR CUSTOMERS, EMPLOYEES, AND PROPERTY; RESPOND TO COURT ORDERS, LAWSUITS, SUBPOENAS, AND GOVERNMENT REQUESTS, ADDRESS LEGAL AND REGULATORY COMPLIANCE; WE DO NOT SHARE PERSONAL INFORMATION ABOUT YOU WITH THIRD PARTIES FOR THIRD PARTY MARKETING OR ADVERTISING PURPOSES. WE DO SHARE PERSONAL INFORMATION WITH THIRD PARTIES FOR OTHER PURPOSES. FOR EXAMPLE, WE SHARE PERSONAL INFORMATION WITH: PAYPAL GOOGLE ANALYTICS SHOPIFY FOR A COMPLETE LIST OF DATA PROCESSORS AS RELATED TO YOUR PERSONAL INFORMATION PLEASE EMAIL TO: STUDIO@EVEDENIM.COM WITH THE SUBJECT “DATA PROCESSOR INQUIRY” WE STRIVE TO OFFER YOU CHOICES ABOUT HOW PERSONAL INFORMATION IS USED AND SHARED. YOUR CHOICES INCLUDE: SOCIAL MEDIA PLATFORMS AND NETWORKS. WE ENCOURAGE YOU TO REVIEW YOUR PRIVACY OPTIONS AND SETTINGS WITH THE SOCIAL MEDIA PLATFORMS AND NETWORKS YOU USE TO UNDERSTAND WHAT CHOICES YOU HAVE ABOUT SHARING THE INFORMATION ON THESE PLATFORMS AND NETWORKS WITH US. EMAIL CHOICES. YOU CAN OPT OUT OF MARKETING OR ADVERTISING EMAILS BY UTILIZING THE “UNSUBSCRIBE” LINK NOTED IN MARKETING OR ADVERTISING EMAILS YOU RECEIVE FROM US OR WWW.EVEDENIM.COM. YOU MAY ALSO REQUEST TO OPT OUT OF MARKETING OR ADVERTISING EMAILS BY CONTACTING US VIA EMAIL (STUDIO@EVEDENIM.COM) MOBILE LOCATION CHOICES. YOU MAY CHOOSE NOT TO PROVIDE YOUR LOCATION TO US IN CONNECTION WITH YOUR USE OF OUR WEBSITE BY CUSTOMIZING YOUR MOBILE DEVICE SETTINGS TO PREVENT SHARING OF LOCATION INFORMATION. SECURITY AND FRAUD: WE TAKE STEPS TO HELP PROTECT THE CONFIDENTIALITY AND SECURITY OF PERSONAL INFORMATION YOU SHARE WITH US THROUGH OUR WEBSITE. WE DO NOT STORE CREDIT CARD PAYMENT INFORMATION AND USE PROFESSIONALLY REASONABLE EFFORTS TO BLOCK ACCESS TO YOUR PERSONAL INFORMATION FROM EMPLOYEES AND CONTRACTORS AND TO ENSURE YOUR PERSONAL INFORMATION IS ALWAYS KEPT SAFE. WE ENCOURAGE YOU TO TAKE STEPS TO HELP PROTECT THE CONFIDENTIALITY AND SECURITY OF YOUR ACCOUNT AND PERSONAL INFORMATION INCLUDING BY DOING THE FOLLOWING: REVIEWING YOUR CREDIT CARD, BANK, DEBIT CARD ETC. ACCOUNT PERIODICALLY AND IMMEDIATELY REPORTING ANY UNEXPECTED ACTIVITY OR UNRECOGNIZED INFORMATION; INSTALLING THE LATEST SECURITY UPDATES AND ANTI-VIRUS SOFTWARE ON YOUR COMPUTER TO HELP PREVENT MALWARE AND VIRUSES; USING COMPLEX PASSWORDS; NOT USING THE SAME PASSWORD ON MORE THAN ONE WEBSITE; NOT SHARING YOUR PASSWORD WITH OTHERS;
PASSWORD PROTECTING YOUR COMPUTER AND MOBILE DEVICE; AND SIGN OUT/LOG OUT OF WEBSITE SESSIONS SO THAT YOUR SESSION IS CLOSED; ESPECIALLY WHEN USING A PUBLIC COMPUTER IF YOU ARE UNDER 18, WE REQUIRE THAT YOU INFORM A PARENT OR GUARDIAN ABOUT PRIVACY POLICY AND TERMS AND CONDITIONS AS WELL AS REQUIRING THEIR CONSENT TO THE PRIVACY POLICY AND TERMS AND CONDITIONS BEFORE REGISTERING WITH EVE DENIM OR PLACING AN ORDER WITH EVE DENIM. IF YOU HAVE QUESTIONS OR SUGGESTIONS REGARDING OUR PRIVACY POLICY PLEASE EMAIL TO: STUDIO@EVEDENIM.COM